Terms & Conditions

Terms & Conditions:

All items are priced as eaches and sold in case packs. Please place order in multiples of the case pack size as listed. Otherwise, European Soaps will increase your order to the nearest case pack size.

Minimum Order (Per Location):

$250 minimum opening order for terms, credit approval needed, must submit credit application via email or fax.

$100 opening for CC orders

$100 reorder

A completed signed Resale Certificate must be submitted prior to any shipment for Washington State Customers to avoid sales tax being applied.

During periods of extreme temperature we may be unable to ship certain items, e.g. Shea butter and liquids.

Online Retailers:

It is prohibited for any online retailer or 3rd party reseller to represent themselves as European Soaps for sales online.

Payment Options:

Credit card: We accept Visa, Discover, MasterCard, and American Express. Your credit card will be charged at the time of shipment for total of product, shipping & handling. 

Net 30 Terms: To apply for Net 30 Terms, a completed, signed European Soaps credit application and 3 credit references must be provided. Please allow 2 weeks for initial credit review and processing on new Net 30 accounts. Interest will be charged at 1.5% per month (18% annually) on delinquent accounts. A $25 fee will be charged on all returned checks.

Method of Shipment:

All merchandise is shipped FOB Sumner, WA. Please allow two weeks for delivery. Shipments are routed via the carrier determined by European Soaps unless otherwise specified. Usually FedEx or UPS Ground.

International locations: Please note for shipping to outside of USA, your packages will be subject to the customs fees, brokerage fees, and import duties of the country to which your order is shipped. These charges are always the recipient's responsibility. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. European Soaps is not responsible for any customs or brokerage fees, or ancillary Service Fees of any kind.

Returns:

European Soaps will authorize the return of miss sent or factory defective merchandise for full credit. A request for return authorization RA must be made within 30 days of receipt of merchandise. Returns will not be accepted without prior approval - please email customer service at customerservice@europeansoaps.com to request return authorization approval.  All returned merchandise must be in salable condition and may be subject to a 25% restocking fee. Please review your order immediately upon receipt - no credits or claims will be accepted after 30 days.

Back Orders:

Backorders under $50.00 will be canceled. All other backorders will be held open for 90 days from the original ship date and shipped without notice when available, unless specifically requested by customers to cancel. All backorders open past 90 days will cancel automatically.

Prices: 

Prices in the Fall 2020 catalog are effective July 2020.

Volume Discount:

A 5% discount is available on invoices exceeding $1,200 in merchandise for credit cards payments, the 5% discount will be deducted upon shipping/invoicing. For Net 30 payments, invoice payment must be received within 30 days of the invoice date for the discount to be earned. The 5% discount is earned on merchandise value only. Cannot be combined with other discounts.

Exclusivity:

European Soaps does not offer territorial or product exclusivity in the United States or Canada.

If you have other inquires not found above, please feel free to email customerservice@europeansoaps.com or call us at 1-800-426-9260

Our business hours are Monday - Friday 8am to 4pm (PST).

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