Terms & Conditions
Terms & Conditions:
All items are priced as eaches and sold in case packs. Please place order in multiples of the case pack size as listed. Otherwise, European Soaps will increase your order to the nearest case pack size.
Minimum Order (Per Location):
$250 minimum opening order for terms, credit approval needed, must submit credit application via email or fax.
$250 opening for CC orders
$250 reorder
A completed signed Resale Certificate must be submitted prior to any shipment for Washington State Customers to avoid sales tax being applied.
During periods of extreme temperature we may be unable to ship certain items, e.g. Shea butter and liquids.
Payment Options:
Credit card: We accept Visa, Discover, MasterCard, and American Express. Your credit card will be charged at the time of shipment for total of product, shipping & handling.
Net 30 Terms: To apply for Net 30 Terms, a completed, signed European Soaps credit application and 3 credit references must be provided. Please allow 2 weeks for initial credit review and processing on new Net 30 accounts. Interest will be charged at 1.5% per month (18% annually) on delinquent accounts. A $25 fee will be charged on all returned checks.
Method of Shipment:
We are now offering a 10% freight cap on all orders over $250 across the continental US. Excludes AK, HI, and PR. Not valid outside of the US.
All merchandise is shipped FOB Sumner, WA. Please allow two weeks for delivery. Shipments are routed via the carrier determined by European Soaps unless otherwise specified. We ship using UPS Ground.
International locations: Please note for shipping to outside of USA, your packages will be subject to the customs fees, brokerage fees, and import duties of the country to which your order is shipped. These charges are always the recipient's responsibility. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. European Soaps is not responsible for any customs or brokerage fees, or ancillary Service Fees of any kind.
Returns:
European Soaps will authorize the return of miss sent or factory defective merchandise for full credit. A request for return authorization RA must be made within 30 days of receipt of merchandise. Returns will not be accepted without prior approval - please email customer service at customerservice@europeansoaps.com to request return authorization approval. All returned merchandise must be in salable condition and may be subject to a 25% restocking fee. Please review your order immediately upon receipt - no credits or claims will be accepted after 30 days.
Back Orders:
Backorders under $50.00 will be canceled. All other backorders will be held open for 90 days from the original ship date and shipped without notice when available, unless specifically requested by customers to cancel. All backorders open past 90 days will cancel automatically.
Prices:
Prices in the Fall 2023 catalog are effect July 2023. Prices are subject to change without notice.
Online Retailers
European Soaps products can be sold via online retailers from retailers storefront only. It is prohibited for any online retailer or 3rd party reseller to represent themselves as European Soaps for online sales. Retailers must obtain write approval to sell online and follow European Soaps Sales and Advertising Policy as well as MAP pricing. To obtain approval or for questions, please email salespolicy@europeansoaps.com
Exclusivity:
European Soaps does not offer territorial or product exclusivity in the United States or Canada.
If you have other inquires not found above, please feel free to email customerservice@europeansoaps.com or call us at 1-800-426-9260
Our business hours are Monday - Friday 8am to 4pm (PST).