Please note that opening orders paid by Credit Card will ship faster than orders awaiting terms. Orders may be prepaid by sending a check for the value of the merchandise plus 10% for estimated freight. We will refund any overpayment or bill you for any balance due. If you prefer Net 30 terms please submit your credit card references or complete our Credit Application form. VISA®, Mastercard®, Discover®, and American Express® are also accepted upon receipt of the completed Credit Card Authorization form. A completed Resale Certificate must be submitted prior to any shipment for California, Florida and Washington customers to avoid sales tax being applied.
Net 30 for approved accounts, Credit Card or Pre-Paid. Invoices unpaid after 30 days from the invoice due date are subject to late charges of 1.5% per month. A $20 service charge applies to all NSF checks.
Damage In Transit
Damage should be reported to us as soon as possible so that we may remedy the situation and work with the carrier on a possible claim. During periods of extreme temperature we may be unable to ship certain items, e.g. shea butter and linen water.
Returns will not be accepted without prior approval and must be requested within 90 days. All returned merchandise must be in a saleable condition and will be subject to a 20% restocking fee.
Unless otherwise specified, backordered items will be shipped as soon as they become available.
Shipping times will vary by season, please allow 7-14 days for order processing. Unless instructed otherwise, shipments go either by UPS Ground or Hundredweight service. All shipments are FOB Seattle.
International orders cannot be placed via website due to international customs and taxes. Please contact us directly.
Prices are subject to change without notice and will be those in effect at the time of shipping.
Please call customer service to ask about our expanded merchandising and selling tools.
We currently do not offer testers online at this time.
European Soaps does not offer territorial or product exclusivity in the United States and Canada.