Ordering Details
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Opening Orders Please note that opening orders paid by Credit Card will ship faster than orders awaiting terms. If you prefer Net 30 terms please submit your credit card references or complete our Credit Application form. VISA®, Mastercard®, Discover®, and American Express® are also accepted upon receipt of the completed Credit Card Authorization form. A completed Resale Certificate must be submitted prior to any shipment for Washington customers to avoid sales tax being applied.
Minimum Order
Terms Net 30 Terms: To apply for Net 30 Terms, a completed, signed European Soaps credit application and 3 credit references must be provided. Please allow 2 weeks for initial credit review and processing on new Net 30 accounts. Interest will be charged at 1.5% per month (18% annually) on delinquent accounts. A $25 fee will be charged on all returned checks.
Damage In Transit Damage should be reported to us as soon as possible so that we may remedy the situation and work with the carrier on a possible claim. During periods of extreme temperature, we may be unable to ship certain items, e.g. shea butter and linen water.
Returns European Soaps will authorize the return of miss sent or factory defective merchandise for full credit. A request for return authorization RA must be made within 30 days of receipt of merchandise. Returns will not be accepted without prior approval - please email customer service at customerservice@europeansoaps.com to request return authorization approval. All returned merchandise must be in salable condition and may be subject to a 25% restocking fee. Please review your order immediately upon receipt - no credits or claims will be accepted after 30 days. Claims for lost shipments, or damage caused by freight carrier should be filed with the freight carrier directly.
Shipping Shipping times will vary by season, please allow 7-14 days for order processing. Unless instructed otherwise, shipments go either by FedEx Ground or UPS Ground. All shipments are FOB Sumner. International orders cannot be placed via website due to international customs and taxes. Please contact us directly. A 10% freight cap on all orders over $250 across the continental US will be offered at checkout. This excludes HI, AK and PR and is not valid outside of the United States.
Prices Prices are subject to change without notice and will be those in effect at the time of shipping.
Merchandising Your order includes one (1) complimentary tent card per collection. Available under Collections for Bella, de la Terre, Shea Butter, Via Mercato and Heritage Soap Bars. Please add to your cart to receive with your order! Click HERE to select your complimentary retailer tent card!
Testers We currently do not offer testers online at this time.
Exclusivity European Soaps does not offer territorial or product exclusivity in the United States. |
